Home > How To > How To Check If Modem Is Faulty

How To Check If Modem Is Faulty


Before you perform such a reset, it's important you know what settings were on the router so you can restore them later on. Router problems are, by far and away, the most frustrating home network problems. Wi-Fi is notoriously unstable compared to hardline connections and it's very useful to see if the issue isn't as much your entire router but the Wi-Fi related elements. Mark it as an accepted solution!I am not a Comcast employee.Was your question answered?Mark it as a solution! 0 Kudos Posted by betabilly ‎03-17-2014 11:43 PM Visitor Member Since: ‎03-17-2014 Posts: Source

Under federal law, it is your right and our duty to protect your account information. All your devices will still be on the same network but you can segregate them between the two bands more easily. Some of this also applies to your modem, although many Internet service providers are handing out combined router-modem units these days. Read How to troubleshoot a slow internet connection for step-by-step instructions.  For additional assistance, chat with us.  We're here to help.

How To Check If Modem Is Faulty

Reboot modem Reboot your modem/router There are two methods for resetting your modem while troubleshooting. the problems magically went away. Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Report If you have a local mom & pop computer store, they may have them cheaper then Best Buy. Please call 866-888-1212 to complete your order.

But remember, not using a router is inherently dangerous, so go back to the router as soon as you've identified the problem.And if the problem doesn't go away after all of Someone may have accidentally pulled on or kicked a cable, causing it to unplug or become loose. Select the Reset My modem button. Modem Not Connecting To Internet This sends small data packets to the target site out and measures how fast your connection is in milliseconds.

Reboot your modem/router There are two methods for resetting your modem while troubleshooting. Bad Modem Symptoms Finally if you find yourself struggling with router problems week after week you might want to consider upgrading to a newer router. Sometimes, simply restarting your computer can resolve this issues. http://www.centurylink.com/home/help/repair/modem-and-wifi/troubleshooting-your-internet-connection-and-modem.html If the problem reoccurs, the problem is either with the modem or the connection.

Check the control panel of your router and/or the manufacturer website to update the firmware. Tell If Dsl Modem Bad Sign In Now Account Help Quick Bill Pay Automatic Bill Pay View or Pay Bill Billing Questions Help with New Bill Move My Services Account Help Quick Bill Pay Automatic Bill Select an address outside the pool used by the DHCP server (check your router to see what that pool is) and then assign it to the device using your router's control Watch video about troubleshooting your service using My Account Intermittent connection Verify connections Verify that one end of the coaxial cable is securely connected to the wall outlet and

  • Be sure to check the power cables to your router and modem, the cable between your router and modem, the cable between the modem and the wall socket, and each Ethernet
  • The obvious answer to why you want to do this is to fix your network problems but actually fixing things in a permanent way involves a bit more troubleshooting than the
  • The recommended disk space to use for your cache/temporary Internet files is 50-250MB.
  • Make Sure Your Firmware Is CurrentFirmware is embedded software, installed at the factory on a read-only memory (ROM) chip, which allows the router hardware to implement network and security protocols.
  • If it stays up and active, great.
  • Try these tests:1) If you use WiFi, move your PC into the same room as your router and use an Ethernet connection.
  • Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Report Router is Linksys WRT160N I want to say 3 years old?Modem is Motorola Surfboard SB5101U Apx 2 years
  • If any of those devices can no longer connect to the Internet from inside your home, try the easy fixes below to get up and running again.If you are connecting to

Bad Modem Symptoms

Links and More Information This error means that the file or directory does not exist on the server. This Site We had an iPhone 6, for example, that hated a particular router we tested. How To Check If Modem Is Faulty View more information » PCMagLogo.2016 Reviews Reviews Android Apps Cameras Cars Desktops Drones Editors' Choice Gaming Headphones Health & Fitness iPad Apps iPhone Apps Keyboards Laptops Mice Monitors Phones Printers Projectors How To Test A Cable Modem Give us your feedback: Feedback Maximum 500 characters We're always working to make Cox.com Support better, and we rely on our customers to help us do it!

Check each end of the cable and ensure it's securely connected -- it could look connected but be a bit loose. this contact form Image courtesy of Chauncey Davis. I'd like to search by my new address. These programs are easily downloaded and installed, without your knowledge, while you're surfing the Web. Signs Your Modem Is Going Bad

I'm still having outages. Your phone line carries two signals -- one voice and one data. Used under license. have a peek here unused How-To Geek Articles l l How to Encrypt Your Windows System Drive With VeraCrypt What Is JavaScript, and Why Is Gmail Blocking It?

If the router still isn't powering up, you may have a failed power adapter, a faulty power strip, or a fried router. How To Tell If Modem Is Dying RELATED ARTICLEUnderstanding Routers, Switches, and Network Hardware In most instances those things fix your problems because you force the device software to reload, dump potential errors in the memory, and get Lucky for you, we've tested the to find the fastest ISPs in the country.

To comment on this article and other PCWorld content, visit our Facebook page or our Twitter feed.

See below. The Long Term Fix What if power cycling your modem doesn't immediately solve your problem or the problem quickly returns? New Customers A valid service address is required A street address is required A city is required A state is required Please enter a valid zip code Please enter a valid How To Fix Wifi Connection Anyway, I was thinking it was my router, but before I invest in one of the expensive ones (right now just a basic linksys) I'm wondering if theres a way to

By supplying your service address zip code we will be able to get you to the right location. Reboot your modem/router manually: Reset your modem by unplugging the power cable from the modem (and the router if you are using one). Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Report Oh Nevermind, I just checked my router and it got switch back to "auto" channel at some point Check This Out Zip code at service address: (required) Help Why is this needed?

Plug in your modem first, and then your router. Locate Activate and Troubleshoot Services on the main screen. At the very worst case, some sort of watchdog timer ought to have kicked in and forced a hardware reset. We like the Tenda P1002P 2-Port Powerline Adapter Kit and the Amped Wireless Titan-EX High Power AC1900 Wi-Fi Range Extender (RE1900A).

Please enter a valid zip code. Give us your feedback: Feedback Maximum 500 characters We're always working to make Cox.com Support better, and we rely on our customers to help us do it! About Us Contact Us Digital Edition Customer Service Gift Subscription Ad Choices Newsletters Privacy Policy RSS Terms of Service Agreement E-commerce Affiliate Relationships PCWorld CATEGORIES Business Laptops Mobile PC Hardware Printers We had an unexpected error, please try again.

Please take a moment to let us know how we can improve this solution by adding your comments and suggestions. Select "Enroll Now" on the My Account Login page to create one now. The lights on the modem never go out when the internet is out.I looked up the modem configuration, no idea what any of this means but maybe its helpful...Frequency 627000000 Hz What gives? 2014-03-17 11:21:53 6-Notice M573.0 Modem Is Shutting Down and Rebooting... 2014-03-17 11:21:53 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o 2014-03-17 11:21:21 3-Critical

Read How your modem cords and cables should be connected for an explanation of what to do. (If you're you trying to fix a problem with your wireless, read Troubleshooting common wireless connection problems.) All rights reserved.